So we're back to talking about returning animals? As far as Wilbanks' reason for not accepting animals back making no sense to you, if you read their return policy they make it very clear.
"All returns of live animals are strictly at the discretion of Wilbanks, Inc. We cannot guarantee your husbandry practices and therefore there is no guarantee longer than 24 hours. We must be notified within 24 hours of any concern for an exchange to be considered. Once an exchange is agreed to by Wilbanks, Inc. we will send you an invoice for the shipping payment to be made prior to us sending the return labels. Upon receipt we will email you a Fedex return label to return your animal to us. Once we receive the animal we will make arrangements to ship your exchange animal to you."
Source: https://www.wilbanksreptiles.com/return-policy