Then per their instructions you should have been contacting them, right? But your husbandry issues (improper hides, & handling the snake to feed in a side container) weren't fixed either- that makes all the difference. If you're not willing to follow the instructions, maybe you really should re-home the snake, as mentioned in your first post.
Your snake wants to survive, but when you're not providing what it needs, it's never going to eat or do well. It's in your hands, the snake is only a captive.