In that case, I'd be contacting the source with a complaint. Is there a warranty? Personally, I don't think I'd want a replacement, but my money back to buy a different one altogether. But that's your call.Originally Posted by AnaDim
You are right, the weirdest part is that it is brand new..
How "new" is brand new? Did you test it for a week before moving your snake in? That's always recommended- some things just aren't made as well as they should be & you want to find out before your snake does.
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