Quote Originally Posted by bcr229 View Post
Was the packaging damaged? Did you order the shipping label, or did you just pay Boaphile for shipping and they bought the label? If Boaphile paid for the label then they have the contract with FedEx, so they have to have to start the claim process. Hopefully they insured it.
Oh shoot you're right. Thanks for reminding me, I totally forgot that whoever buys the label has to start the claim.
Shipping price was included in the total cost so Boaphile paid for the label. I've heard great things about them so I'm assuming they'd do the responsible thing and insured it.