ugh, apparently they are closed today even though their website says seven days a week, probably because of covid changes. Bogertophis, I agree and I'd prefer the vet I'm currently trying to contact a lot more than the other exotics vet I know of which seems to focus more on birds. I'm only looking at them as an option because I might be able to get a response and appointment sooner with them, don't know if the trade off would be worth it though.