This is why I love AP. Their customer service is absolutely amazing. With that said, a 6 month lead time is quite a long time so I completely understand why someone would go with someone else. When I ordered mine some years ago, lead was 6-8 weeks.
Regarding substrate, I personally use Prococo coconut husk which gives me the humidity that I'm looking for but as jmcrook pointed out, all depends what works best for you.
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