"Thank you for your enquiry sent to our Australian distributor. The F10 Product range is manufactured in South Africa. We have recently appointed 2 distributors in the USA and are currently finalising the import details. We expect stock could be in the USA within the next 2/3 months. We will pass your details on to the new distributors. Once everything is finalised their details will be placed on our websites under Country Distributors."
That's the message I got. So we have to hang in there for 2-3 months. The Avian community will be pleased too. So it looks like what happened was they were looking for new distributors in that time which interrupted service for a while and then ran into import issues (licenses, etc).