I will take some pics of the setup and upload tonight so you guys can have a visual. I literally put everything you guys gave me links to in my amazon cart haha!
The hygrometer/thermometers we currently are using is just what came with the terrarium... and after reading that they pet store ones rarely work, it wouldn't surprise me if you were right on. They do look a bit cheap.
WhompingWillow --I don't believe our pad does have a thermostat, but I added the one Renigaed linked above! I believe our pad is a zoomed brand and I'm wondering if we need to upgrade since we do have a glass tank. Also the feeding: I've mainly tried feeding him in the evenings. I've tried draping his cage for privacy... putting him in a paper sack with the mouse (inside the cage)... and I've tried feeding him in the morning too. He always just turns his head away and never wants to engage. We keep the mouse in his sealed bag and stick it in a bowl of hot water for a couple minutes. I just stand there and feel around on the thing every 30 seconds-1 minute or so until I can feel that the mouse is softened and warm. Is there anything else I should do?
Stay tuned for pics! I really can't thank you guys enough for the help!