As a relative noob here take what I think with an open mind, But I'm with the above... at about 1:25 into the 2nd video I see a little bed or something under the hide.
Anything get on it? Any thing sticking out of it? Maybe Crowley just doesn't like the feel of it anymore? Have you tried throwing some Aspen or another substrate under the hide? Something Crowley can kind of burrow in?
Might not make any difference, but again it might.
Good Luck, and I've got my fingers crossed it's just something simple.