Underground Reptiles - Shipping Issues

[Shayne]

Just got off the phone with UR and they are shipping a new order to me and it will be overnight. She said I'd receive them tomorrow. So far, so good.

[AbsoluteApril]

Glad they are taking care of you!
Were they able to confirm it was delivered to the wrong address or didn't say and just sent you a new delivery?

You're making me so-o-o-o thankful for the neighborhood I live in...I've never had anything taken from my porch when I'm not home. Not yet, anyway.

I moved to get out a crappy neighborhood (apartments being broken into, cars broken into, gunshots in the next building) to a really safe small city. The very first amazon delivery was stolen off the porch, 90% sure it was my neighbor (they have since been evicted for other reasons). That was the last thing I expected to happen in this new city! Picked up some Yi cameras from amazon and the peace of mind is great. The camera even covers my neighbor's porch and we caught a neighborhood kid stealing one of their boxes a year later (they confronted him and he returned the item). Sometimes you can never be too safe.

[Shayne]

Glad they are taking care of you!
Were they able to confirm it was delivered to the wrong address or didn't say and just sent you a new delivery?



I moved to get out a crappy neighborhood (apartments being broken into, cars broken into, gunshots in the next building) to a really safe small city. The very first amazon delivery was stolen off the porch, 90% sure it was my neighbor (they have since been evicted for other reasons). That was the last thing I expected to happen in this new city! Picked up some Yi cameras from amazon and the peace of mind is great. The camera even covers my neighbor's porch and we caught a neighborhood kid stealing one of their boxes a year later (they confronted him and he returned the item). Sometimes you can never be too safe.

Well, it was turned over to the "shipping department" last night and I get a phone call this morning advising me they will be shipping a new order overnight. From what I'm gathering, FedEx screwed up the delivery.

Yea, its funny how the nicer areas get hit more with package thieves. Does make sense. I do love my Ring cameras. You're right, the peace of mind is unmeasurable. Glad you were able to get into a safer area that doesn't come with random gunfire. 😳

[Neal]

So, I'm just gonna lay out the facts, thus far, no bashing.

I ordered some rats from them on 06/08, 3-day shipping. They didn't ship until 3 days later, on 06/11. Got an email notification they were delivered yesterday, 06/14.

1st problem: I paid $53 for 3-day shipping and didn't get a "delivery" notification until 7 days later.
2nd problem: Looks like they were delivered to the wrong address as I never received them.

Today, I called UR and they advised their "shipping department" was closed and to call back on Monday.

Just wanted to get a thread started before the facts became fuzzy in my head. I'll keep you all posted after I hopefully get some answers on Monday.

Where in Louisiana are you from?

Also they have way cheaper places and better places to order from than them.

[MarkL1561]

In the future I recommend perfect prey. I’ve had great experiences with them for years.


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[Shayne]

Where in Louisiana are you from?

Also they have way cheaper places and better places to order from than them.

Southwest, La. And you?

Yea, I started another thread on here about a week ago, breaking down 3 separate vendors with pricing. Kinda pissed me off learning this only after I had placed my order. lol Oh well, live & learn.

[Shayne]

Just wanted to update....

UR has come thru as they promised. They shipped a whole new order overnight and they arrived frozen solid.

Admins, please close thread.