Nobody is condescending you. We're trying to help.
But if you did enough research you'd know you MUST REGULATE ALL HEAT SOURCES with a thermostat.
Your temps wouldn't have been too low
You don't measure the temp of substrate, but the glass surface itself.
Pinkies aren't even recognized by BPs as food because they're WWWWAAAAAYYYYY too small.
Just because someone has a pet doesn't mean it's properly cared for. If this employee has a snake and didn't tell you that a thermostat is A MUST, he doesn't know what he's talking about. If he told you to feed a pinkie he doesn't know what he's talking about.
This forum mentions the "3 meals before handling" almost every day. It's in countless threads.