I own 17 snakes, but that doesn't mean I'd know how to diagnose an abscess in a snake necessarily. Just pointing that out, she may not have had specific training for it and defaulted to training she did have for cats/dogs.
I don't think "solid" pus is necessarily "hard". If I'd had to guess, I would have assume a sort of jello or soft play dough consistency rather than like a pebble. So I don't think not being hard is a good reason to think it is not an abscess.
I've never seen chlorahexadine recommended as a treatment for anything in snakes aside from superficial wounds to prevent an infection, so I'm not really sure that treatment makes much sense when it looks like there is something of some kind in there already (swelling comes from somewhere after all). There is another thread on here where a member had to have their retic brought in for a surgery to remove an abscess. Anyone have a link? (Sorry, work-brain has made me forget whose it was)
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