Oh well, it seems there may be more than one issue then LOL. Thanks for all the great info! So should I not feed her/him the fuzzies? If not, what should I try?

I don't have feeding tongs, so I tried chopsticks The tails is just too small. I will pick up a pair of the tongs this evening before I try again.

I will try the hot water tub. No, it is definitely not 100 degrees. I will try and make sure it is hotter. I don't have a temp gun, is that a problem?

It has been almost a week since I tried to feed him/her so hopefully I will be successful.

If I have to leave the prey in the enclosure, should I set it on a piece of plastic to keep the substrate off? Also, after it thaw the feeder in water, the pouch often leaks making the fuzzy wet. Should I try to dry it off first?

Yeah, the more I read about the separate tub thing, the more I didn't like it...AT ALL! I'm definitely not doing that again

What I have is:

Two hides, one on the hot side, one on the cool side
A heat lamp on top
Heat pad underneath (on same side as lamp)
Shredded coco substrate
A big pool for her/him to soak in/drink from
20 gallon tank

I do not have a thermostat controlling my heat pad/lamp. I have a thermometer in the enclosure, and it pretty much stays right at 80 degrees at all times.

It is in the corner of the living room, on top of a table, so no one really bothers her. Except sometimes the dog likes to take a peek

The hides that came with my tank kit were super small so I went out and bought bigger ones. A pic of the setup is in my gallery if you would like to take a look along with a couple pics of my new baby Let me know if they are still too small.

I have only had her/him out twice since I purchased it. I have read that I am not supposed to have it out but only a couple of times per week. Is that correct?