I e-mailed him a lot. Mostly asking about certain snakes. And to let him know I'm making a payment on one. So he knows to look for it. And he always answers me back within a few hours. Even on days that they are closed. But Scott is a real nice guy. I did have to Google him once to find out what he looked like cuz I live way down in South Central PA. So will probably never get the chance to meet him in person.