There is a facebook page for inquiries, praise and criticism now. It gets a LOT of traffic, I dare say even more so then Fauna Classified.
You should look it up , ask to join, and then post. Just like with Fauna, make sure you read the rules and then post with all information you have. Pictures, screen shots of text messages, anything at all.
FBI - Feedback and Inquiries For Reptiles << that is it, find it on facebook
I did a search on there and there are 2 posts regarding that breeder. Each time nothing but praise...Although those posts aren't that long. One has 34 comments, that one was an inquiry. Then there is a praise one, with 4 comments.
Doesn't mean he didn't mess up this time and shouldn't be held accountable.
You will definitely need to answer how and where the snake was housed while your wife kept it a secret. Even the breeder will question whether it has been housed correctly. Even though that doesn't change a kink in the neck.
Just have all your ducks in a row and then go with it. You can 100% ask for your money back through paypal. Do a charge back. Do NOT euthanize the snake. While it may be the kind thing to do, while all this is going on, it needs to stay alive. And you may have to return it.
While its easy to be noble online and say the snake shouldn't go back to that guy, this is $500 we are talking about. It is not fair to you that you should have that loss.
I'm going to hire you to be my SPA (Snake Purchasing Advocate)! My head is spinning.