Getting really nervous.

[jmcrook]

Man idk I got it and it's all scratched up. And there are broken pieces. I emailed them about it and haven't heard from them yet it's been a few days.

I'm trying to go ahead and put it together. When you pay this kind of money for something you want it done right not be all scratched up etc.

I tried to buff it out and the scratches aren't coming out.

I'm making a YouTube video about it to post on my channel of the scratches and the broken pieces. The broken or cracked I should say pieces are probably fed X's fault. But the communication is garbage.

Call them. Ali always answers the phone. Tell her what’s broken/damaged and I’ve heard they’ll send replacements right out.
That being said, their email responsiveness leaves much to be desired as of recently. I love their products but I never received a response from the last contact I tried to make with them over two months ago. Ordered and received a custom cage from another manufacturer in that time frame.


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[AbsoluteApril]

We called and spoke with Ali a few hours ago for some new quotes but they are traveling at/to shows this week and she won't be able to get info until next week. Just fyi

edit to add - still call though and let them know, they usually send replacements out right away (I've had to get replacement panel before), she probably won't be able to send it out until they are back

[Sauzo]

I never rely on emails from anyone. I always call on the phone. Never had an issue with getting a hold of Ali and the few times i have had a corner dented or cracked from FedEx, she has sent them out the next day. Same with lights which i have had to replace 7/10 cages. She did drop the ball on 1 set of lights but after calling her two days later, she got them in the mail the next day.

If they are on the road/shows, then that is understandable and the broken pieces are probably FedEx. I had 4 tops come to me with cracked or dented corner. Two from the original order and two from the replacement tops she sent me. It happens, just call and I'm sure she will take care of you.

[Zuri Indigo]

Ok guys thanks! Ill call her first chance I get tomorrow afternoon. And let you all what happens.

[Zuri Indigo]

Update they handled it and sent me new parts super quick. I got them today.so all is good!

[Zuri Indigo]

Does anyone know or have any ideas on how to stick plants to the side of the PVC? Suction cups don't work.


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[ckuhn003]

Does anyone know or have any ideas on how to stick plants to the side of the PVC? Suction cups don't work.


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I think some people have used a hot glue gun to secure 'things' to the pvc walls. Glad to hear you got a positive response from AP.

[Zuri Indigo]

I think some people have used a hot glue gun to secure 'things' to the pvc walls. Glad to hear you got a positive response from AP.

Thanks good idea. Wonder if there's something less permanent. Like if I ever rearrange the cage.

[Sauzo]

I just drilled holes and slid the plant stem/hangers into the holes and either leave them there or use aluminum tape on the outside of the cage to hold the stems in place.