I ordered a T8 from them over a month ago. I called last week for status as mine was a Quick Ship order.
Their website said 3 weeks wait. Ali tells me over the phone that the Quick Ship time gas increased to 5-6 weeks. Wished that they updated that on their website but no big deal, I can wait. She also told me it was going to be shipped at the end of the week which it did as I received an email with tracking info a few days later.
I think it depends on what you are ordering from them, how many and any special instructions or additions that you requested that prolongs the wait. Would I do it again? Maybe, I will know for certain after receiving the cage. I hear that Reptile Basics is a little faster but it comes with a higher price.
I would be more direct and ask her to give you a more definite deadline. I understand the frustration of being told one thing and then nothing happens as promised, either you need the cage now or later.
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