I have no clue about their sales. Don't work for them. Rainbow was chill the entire time with no issues at all. We were close to the rat section and she would sit in her box with lid off and then would take her out an hold some and go back no issues. She is well fed and she is an exceptional animal as far as personality goes. She did pee on one guy though. LOL. He was good about it. Is part of life. I have noticed that they are having a hard time keeping BPs and other reptiles in stock as of late. Not sure if that is because of me or not though. Jus spreading the love.
Take your retic in the store a few times just to visit and see how he/she does. She will communicate with you any issues before you start handing her around. Rainbow is socialized a lot.