BPs have been known to confuse & frustrate their new owners, so "welcome to the club".Here's a link to info you should consider-
https://ball-pythons.net/forums/show...-hatchling-101
For us to help "diagnose" any issues with your snake & set-up, we need more specific info also- kind of cage, temperatures, kind of heat,
# of hides and their placement, etc. Pix help too.