They were great to deal with. Good communication. Scott sent me an email last Wednesday evening (we had set up to ship Thursday for Friday delivery) that one of his employees had fed the Caramel Albino het Hypo and asked if it was ok to wait a week to ship. I was more than happy to wait as I ship as well and would have done same thing. I would say buy with confidence. I will have the male Caramel Albino tomorrow so feel free to message me and I will let you know anything you want to know about packaging, animal condition etc.