Those places are just like puppy mills. They do so much volume that to lose a few out of every shipment is nothing to them. Never buy from a place that doesn't take care of thier animals thinking that you are saving the animal. Because guess what that means that they will have to get another ont to take its place. the best way to deal with it is to say something so that other customers can hear and will force the store to deal with it right then. If you can buy from a reputiable breeder. This is how these guys make their living. And 99% of them take care of their animals.