ReptiChip vs. Reptile Prime Size Comparison

[Sauzo]

They make 4 commercial products. Cat litter, industrial coconut fiber for drought control/moisture retention in plants (we can't buy it direct), reptile prime, and reptile prime fines (not sold on the site yet but it is out there, see my previous post).

The cat litter and reptile prime are the same quantity and same stuff off the same assembly line just pushed through different sifters

The thing is, there is no actual way to get a hold of the 'parent' company. According to Reptile Prime website, there is the email which didnt work.

Then there is the phone number which when i called was actually the Cat Spot litter company which has the litter bagged and ready for sale for cheaper than the reptile stuff and with free shipping. The Cat Spot is NOT affiliated with Brian at all, it is just a outlet for the cat product.

Then there is Mois company which is listed on the 'where to buy' as well. That is a lawn business which I'm assuming they use it for grass. Again nothing to do with the reptile stuff.

Then the last place listed is Midwest Organics which from the video looks like the manufacturing plant for the stuff. Problem is their website doesnt show it either.

Then there is FB which has no way to contact them and doesnt even have anything remotely to do with the product except the name. All the pics are of other peoples reptiles not even on the stuff lol.

So my question was how would I as the consumer get into contact with someone who matters if i had an issue or if my money was scammed or something like that? Not saying it would be but most companies have contact numbers and an actual parent company where you can call or write/email to with questions or problems.

I personally have never heard of this stuff except through you guys. On all the boa, retic and GTP FB pages I'm a member of recommend ReptiChips, cypress, aspen or paper.

I did order a bag of the stuff and i got confirmation that a product label has been out of Midwest Organics.

Now dont get me wrong. I am trying to down talk the stuff or project negativity on it. I am just curious why in this whole time, there was no clear channel for communication made between the consumer and the product.

I ended up just ordering a bunch of bags of Zoo Med Cypress to give everyone a change of pace including me lol.