Quote Originally Posted by L.West View Post
They do not respond - which is why I posted on here. Got fed up with being ignored. Shame on them.
Did you or anyone post or update on Faunaclassifieds or FBI ? Seems like that is the only way to get a response out of someone sometimes, sadly enough.

I saw the post on faunaclassifieds, but seems it just fizzled out.

The least they should do is to advise people how they used to (up until recently) connect the heat tape and give people the instructions on how to fix it.

Instead, on their website it mentions that they connect the heat tape the correct way. Doesn't say they only just began doing that, though. So people may think they own a correctly wired one, when they don't.

Just seems very wrong and very uncaring.

I have noticed that the tape has begun to separate already, that is with me not even touching that rack since its been running, other then pulling tubs in and out and checking temps. Its only a matter of time before the tape separates enough for the slightest tug pulling the connection apart..