TGR racks

[zina10]

If you know somebody that does electronic tinkering, you could ask them to do a soldered or crimp-type connector on it. There are a few different safe ways to make the connection that are quick and easy if you have the materials and skills. I’d be happy to do it, but Chicago-Detroit is a long haul for the job.

Note, I agree that the company *should* be making this right, and understand that its not a job you want to do. But from what I’ve read on the BOI thread I’m not holding my breath, so offering other options to get it corrected.


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I could do that, but currently I still have 4 hatchlings in that rack, and I don't want to tinker with it until its empty. Won't be long, though..

I have actually installed heat tape before, years ago, on a hatchling rack I built for a surprise clutch from a rescue BP. (never again, turned out super heavy out of melamine)

Back then I ordered flexwatt heat tape, but the order arrived with all the needed connectors and cables, so everything was on hand, just needed to be cut, connected, taped and installed.

If I were to "re-do" this rack, I would order flexwatt heat tape, the connectors and start from scratch. I previously decided to go with a different hatchling rack for next time around, though, so I don't want to tinker with that one. I'll just give it away.

Nonetheless, I still expect a reply from that company. I expect a explanation and a offer of some sort, even if its just written support on how to fix this. This is seriously shoddy workmanship in one of the crucial components. The risk of fire or the lives of the hatchlings is at stake.

If I cannot even get some kind of decent communication regarding this issue, I will never have a positive word to say about this company again. Like I've said before, mistakes happen, but its how you take care of them that matters.

So far I'm not impressed. They could have at least acknowledged my message. I messaged respectfully and not in a accusing tone. So far, not even a "received your message, we will get back to you" or anything.

Will go back to "tried and true" Boaphile racks.