The storys I could tell, the people I have met...
LOL
But that is for another time and another thread.
My point was just, a GOOD manager can make all the difference. If the manager doesn't care (and obv. the Petco one doesn't) the the employees won't give a hoot either. That is probably why there are some better locations then others. Surely some of them have to have managers that take pride in their store and how the animals are taken care of and presented. They probably try to do their best with what they are given (and what they know).