Go to petsmart or a petstore and get Reptile Releif, spray this on a rag, and then wipe the snake down. While you are doing this to the snake, have someone take EVRYTHING out of the tank, and spray it with reptile releif, then rinse, and let air out for a min. THen put in newspaper, and make hides for tupperware, discinfect EVERYTHING that was in the cage. Repeat this proccess every 3 days.