Quote Originally Posted by craigafrechette View Post
Sorry to hear this Sully. Seems customer service as a whole is less important to many companies than pumping out product. I've had problems with a big name Cable/Internet provider and a big name trash removal company lately.

But your particular story is a bit like what I have dealt with recently with my ferret supply company. I placed an order in March and after 10 business days hadn't received it (usually 4-5 business days from NY to MA). So I called to inquire. No answer, left a voicemail. Three days later , no food or call back. I called again...voicemail. Waited two days more and called again 3 times before finally getting a call back. The guy was in FL with sick parents. I felt bad and was sympathetic, but also needed my ferret food and didn't feel like going out to spend $11 on a tiny bag to hold the ferrets over for a few days. But seriously, why the holdup on delivery and nobody else can call a customer back? I was also charged $18 shipping but orders over $50 are supposed to be free shipping. He said he would call the warehouse and make sure my food was shipped. They shipped it that day. Apparently when the big cat's away, the warehouse mice are minimal work and plenty of play... and that the refund for shipping would be all set by the end of the day.

Well, fast forward a few weeks and I tried to order something else. My card was denied because the shipping was never refunded (prepaid gift card, figured use up the balance, put the rest on my debit card). I called the company and...surprise...no answer. Voicemail...10 days, 3 calls later and no answer or call back. Sent an email...no reply. 3 more days, 2 more voicemails, now I'm getting angry. 2 more days and 6 voicemails later he FINALLY answered. Said he had been sick and hadn't gotten any of my voicemails, but somehow knew who I was and said "this is Craig right? Sorry about your issues, I've been sick." So didn't hear my voicemails? But knew who I was and why I was calling? Sounded fishy to me.

Now I'm torn. I can't find anywhere who can compete with their prices, they are waaaaaayy cheaper than anybody else. But I don't want to give them my business...

Amyway, I feel your pain, Sully. I hope this works out for you and the neighbor...
Sounds like people use a good customers kindness for weakness to me Craig!


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