I have been in the store on occasion. Over the years I have bought two snakes and numerous rats from them. I have never had a problem with the health of a purchased animal or seen anything in the store that looked unhealthy. The people at the store are friendly and more knowledgeable than most about the animals.
That said, I have never dealt with them online. They have a warehouse that is in a separate location from the retail store. What goes on there, I have no idea. I know that the owner who is never at the retail store had some legal problems in the past. I have also read a few really bad BOI's about the guy from years back.
I have been going to the store for about four years now and have never personally seen a problem. If I did, I would not enter the store and would not buy so much as a rat pup from them.
They do have hots in the store. I do not like their practices with hots but that is a different topic entirely.
Post a pic of the animal if you can.
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