I don't feel well in keeping a snake and receiving full refund. There is nothing right about that.
In a business where reputation is EVERYTHING, it's always better to over-compensate if you make a mistake, rather than under-compensate. No one wants to be ripped apart on the BOI or FBI.
In a business where reputation is EVERYTHING, it's always better to over-compensate if you make a mistake, rather than under-compensate. No one wants to be ripped apart on the BOI or FBI.
You are absolutely correct, but it still isn't right for me to take advantage of an honest mistake. I'm just glad he was willing to remedy the issue.