If nothing is forth coming I would definitely post about the entire sorry thing on that FBI facebook page (and others)
He is on there as recently as a day ago, defending himself, talking about how he is only human and makes everything right as soon as it happens. I would love to see his reply (and what the others say) when Red's story would be on there. He sure would be squirming.
They are talking about on there how reputation is everything, and customer service, and he goes on trying to make himself sound so reasonable...
Its really something.
As of now, I truly believe Red would stand MORE chance of getting a refund by posting there, esp. now with the other thread fresh, then she does by letting him bully her to follow his "rules".
But it is still just up to her what to do. And I wish her the best outcome..