reasons like this are why I give my cell number to every customer I have, I personally prefer to deal with text messages or phone calls, I have had issues getting email from time to time. Anyone buying a snake over the internet should ask for a contact number because things do legitimately happen, and it makes it easier to reach someone. Plus if I am buying a $1000 animal off you and you cant take 10 min to talk to me on the phone or via text, well that's a big red flag for me
glad you got ahold of them and hope to see pics of your new baby soon