If I email someone (that I spent money with) I expect an answer within 24 Hours during business days, (I do not expect an answer on Saturday or Sunday, some people bend some take time odd) if I don't get an answer I assume they have not received my email and email them again, if that remains unanswered I pick up the phone.

Good customer service start with communication, but you also need to use the means at your disposal if you only sent one email it may have been lost.


The best is always the phone, most use their cell and you can text or call and leave a message.