Quote Originally Posted by m3gz View Post
Well, this is depressing. She started to get agitated and you couldn't even walk past the tank without her hissing at you. So I checked on her, (thermometers and stuff were reading fine, 50ish humidity and 90ish temp on hot side) and she had this black splotch on her side. SO, started calling vets and was told it was probably a burn, and if my lamps were high enough, call the pet store and see if their lamps are too hot or too close. so i called and they wanted to look at her so i took her in and they were like "Well, we can take her to the vet we have working here, and get her checked out." Apparently what i DIDN'T hear them say was that they were going to refund me and take her back. I guess technically yes i agreed to this and "surrendered" the animal. But i didn't even hear them say it. So Hecate is back at the store and they aren't wanting to sell her back to me, because i "surrendered" her. Great time to be half deaf isnt it.

Edit: In other words, never take the animal back to petsmart even if they just want to look them over. Hell, at this point i agree with the title, dont buy from petsmart.
raise holy hell with the manager and if he/she does nothing raise hell with the district manager. You'll get the snake back, I'd be willing to bet on it.

never trust their vets either, they are paid by the corporate offices to assess if an animal can be sold, they don't actually care. Start blowing up the district manager's email and cell number if its available (the local petsmart here made their DM less accessible after I lost my mind on her lol)