Help please my girl is sick

[Kira]

one year and she eating well
i got her a wood stick maybe it need to be more soft
...
but what about the weird thing between her eyes ??

Mr. Sully is saying that the scratches on your snake's head is likely due to rubbing her head on the screen or something else in the enclosure. Often adult bps go off feed during the winter so I wouldn't worry too much. Offer her food in a few weeks and see what happens.