Thank you so much for your help and advice! We had been getting our rats from a large pet chain store but 2 weeks ago thought we would try out and support a newly opened reptile store near by, could be a coincidence but from what you have said maybe they have sold us bad rats, or, I am not sure what 'freezer burned' means but sounds like that could be my fault not the store. Does it matter where in the freezer they are stored? Will switch back to our original supplier and give that a go tomorrow. My son thaws the rats all day so I am pretty confident they are completely thawed. Will also keep checking the heat mat temps throughout the day. Thanks once again