I personally seen a very nice baby pastel in my new local petsmart that just opened and it was infested with mites!! I told the person there and they went to the manager and asked what to do after they asked me about the process that it takes to deal with them. the manager just told them to take it in back and give it a bath... I offered to buy the snake at a reasonable price because the fact it needed a lot of help and knowing it would not get he help it needs and they told me no.. I went back a few days later for fish food and saw the same poor snake back out front in its tiny cage covered with mites.. after I saw that I just left the store and drove to Petco 15 min away just for my fish food.. I called petsmart company and made a formal complaint and told them exactly what happen and they just said ok... I will not be buying anything from petsmart again after that.