I had Lasik done in 2006 and as of my most recent check-up about 6 months ago I still have 20/20. One of the best things I ever had done. Due to sensitive eyes, I couldn't wear contacts and was tired of buying glasses (I was hard on my glasses with the activities I do.)

If you don't like the way the facility conducts themselves, I would go find another place that makes you comfortable. Lasik is considered "cosmetic" so it wouldn't surprise me to find places only concerned about geting your money and not very friendly.