Yeah I let them know they needed to treat but they think the mites came from me so I don't know if they will follow my advice. I even explained to them that when I got home I put him in a small bowl of warm water since he was dehydrated for him to drink and soak while I changed the tub (had a tub set up for an adult since I didn't know it was a baby they were rehoming) and after his new cage was set up I took him out of the water to discover atleast 50 dead mites. They said they never saw a bug crawling on him so he must have got them on the way home, since they refuse to listen that they were up inside his scales and that's probably why they didn't see them I give up trying to help someone that doesn't want to listen.