Herpstat 2 Troubleshooting

[BPGator]

I just got a new Herpstat 2 today. Set it all up, but for some reason Output #2 reads "Probe Missing". I've tried both probes and both say the same thing, but they both work in Output #1. I have another Herpstat 2, so I'm fairly sure it's set up right. Anyone else had this issue? I emailed Spyder Robotics, but I figure I won't see a response until tomorrow.


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[Albert Clark]

Sounds strange. Are you sure the connector to the probe is all the way in and seated in the female port on the back of the thermostat? I haven't had this problem ever and i have 4 different herpstats. Spyder Robotics may get back to you tonight. Good luck. Try wiping the male connector of the probe also with a clean cloth.

[BPGator]

Just checked again to make sure and the probe is pushed in as far as it will go. Not sure what the issue is. I'll update with the resolution.

[Albert Clark]

Maybe try unplugging it from the wall outlet and that should reset the whole stat?

[BPGator]

Tried unplugging and doing a restart back to default settings. Nothing. I know it's not the probe since they both work on port #1.

[BPGator]

As a follow-up. I corresponded with Dion from Spyder Robotics last week on Friday. I informed him of the troubleshooting methods I attempted and agreed it seemed like the probe jack was malfunctioning. He immediately shipped a new unit out to me and it should arrive today. I will ship the malfunctioning unit back to him. If he lets me know what the issue was I'll update this post.