I had a similar issue with my local PetSmart and when I contacted corporate they just referred me back to the store. I already spoke with a manager and two employees, no one there knows how to properly take care of bps. I was furious and contacted animal control along with my local herp society. I saved a little baby from there but I refuse to set foot in a PetSmart ever again. They don't care about their animals and every ball python out means another one in. It's just stock to them.

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