Is it an analog thermometer? If so they are usually really inaccurate. If it is a zoo med digital probe thermometer I have had ones 5-15 digress off. A good thermometer/hygrometer is the acurite 00891. Also what are you using as heat source and are you using a thermostat? Where do you have the thermometer placed?
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Yes I am using an analog thermometer. As a heat source, I am using the heat lamp that came with the kit. No thermostat came with the kit that I bought.