I first ordered from Rodent Pro . Then I switched to Big Cheese because of what people were saying about them here. Big difference! The packaging is so much nicer from Big Cheese and the feeders are cleaner. Many of the feeders from RP had bedding and feces on them or in the bags. The packaging from them is sloppy compared to BC. The pricing is overall similar between the two.

I think if there is any issue with the order, contact the company and discuss it with them.