i too am a new snake owner but i own a few, and i love handling my snakes so when thy are going into shed i bath them and add a lil aloe vera to the water and play with them while they swim so they know that i am there while they swim and i let them rest on my hand as they are often blind at the time, also keep misting the tank keeping in mind you will have to change out the substrait(sp) as soon as he has shed, i also add aloe to the mist that i spay them with, and regular water for the tank, then if i have an open top tank i wet a towel and leave it on top of 3/4 of the tank not touching the light and yet keeping the moisture in i like to keep the humidity at 65-70 when in shed so you will have to re-wet the towel often to keep the humidity up...and if the shed is still bad then i bathe and wipe with towels at least once to twice a day i have pushed away more eyecaps than you can believe they will usually let me do it i try to think to myself "self how would they scrape their heads in the wild" lol then i proceed and push from the nose back with the towel or wash rag, they usually just snuggle down and let me do it, I would advise VERY STRONGLY AGAINST USING TWEEZERS as some you tube videos show because my snakes are spastic when they are blind, and even when they are not...
to make your aloe mist
put 3 Table spoons pure clear aloe in a spray bottle add 16 oz of warm water replace lid shake well before each use...sometimes it will clog the nozzle but if you keep it near but not touching your heat lamp it usually stays liquid, if clogs just rinse well or soak in hot water...keep us posted on this...ours seem to she fine now...