Yes, I have encountered a problem in the past with asking over the phone whether they had fuzzy rats, and the employee telling me that fuzzies are a kind of mice.
I'm not particularly interested in putting stores on a blacklist because a particular employee didn't know the ins and outs of every brand of food they keep in their store, especially since Arctic Mice doesn't cary anything called hoppers, crawlers, weaned, etc. The BPs I saw at this store were being adequately taken care of, they were housed separately, and the humidity seemed to be good in spite of them using analog hygrometers.