I had the exact oppisite expairience with BHB. I was not even ready to buy yet, I was looking at a few morphs, so i called them. The girl who answered was really nice and answered my questions and even sent me a e-mail of a possible breeding result of the best of the morphs i liked. I did call in the afternoon, when animal chores are usually lighter and they have more time to talk. I'd give them a try in the afternoon . I live in Ny and called between 2 &4.