1. The paper towels were only in the hides and I had foil covering the top. I was advised to try regular towels instead. 2. I change the water daily and due to how heavy the bowl is, the substrate sticks to my hands and the bowl spills a lot and it's difficult to keep it full and clean when I change it. 3. I may unfortunately need to sell her because I don't MAKE the right money to even save for things like vets. ;-;