No, I was going to keep it at $10 even if it was a $20 normal. It's not that big of a deal for me but hey, who doesn't like $10 off anything else they buy? I like your idea of an extended health guarantee as well. I was thinking about doing 10% like Deborah had suggested but I haven't decided yet what I want to do now that I've got everyone's input on the matter. I did take down the statement until I can think everything over and decide what's best. Maybe it wouldn't be so hard to offer something like that and not scare people away once I build up a good reputation. Maybe for now, I should just try to do my best at getting a feel for someone. Although, like in my previous scenario, they were a very sweet person and since they were a vet tech I figured they had a pretty good handle on things. I guess you just have to hope for the best. It sucks but I suppose it comes with the territory for anyone who produces animals.