Reptile Basics order

[distaff]

Anyone else have recent issues when ordering from Reptile Basics?
I was under the impression they were a good company to work with.

I ordered two UTH UltraTherm mats, and a ProExotics Temp gun.
I received only one mat, and what very much appears to be a USED temp gun!

Upon calling, we get an answering machine directing us to an email address that is different than the invoice e-mail address.
The invoice address is "undeliverable." How hard is it to send out an invoice with the correct e-mail address??

Not a good experience so far!

[redshepherd]

inquiry@reptilebasics.com ... This should be a good email for contacting. They've quickly replied to this when I just wanted to add a couple items to my order that I forgot after I've already placed the order. I've never tried calling them before. :s

That's unfortunate that they sent you a used temp gun though! Based on my experience and most others' experiences that I've read, they'll fix the problem. Stroke of bad luck, I guess.

[distaff]

Thanks Redshephard.

Relieved to get confirmation that they are legit. With an order just pennies shy of $60, I don't want to think I lost everything but one $14 heat mat!
They didn't have a PayPal option, so they also have my CC#. I dislike giving that out.

The "Inquiry@..." is the address that was sent back to me from AOL as "undeliverable." The answering machine instructs callers to direct e-mail to "Sales@...", which does work. I just think they should keep their letter heads up to date. Attention to detail.

Normally I wouldn't post a bad experience about a business until they've had a chance to correct the problem, but two problems fulfilling one order, and a hassle with contacting them - kind of triggers my Three Strikes Any You're Out rule.

I'll post again when it gets resolved.
I'm not out to trash RB, but geez...

[Jabberwocky Dragons]

Rich is a stand up guy and Reptiles Basics is a top notch company. I have no idea what happened to your order... really surprised as that doesn't sound like them at all... but I have no doubt that he'll take care of it asap.

[gtrdeath87]

I just recently ordered an Iris sweaterbox rack w/belly heat, ve-100 thermostat and 4 tub dividers from them and didn't have a single problem to report. Sorry to hear that dude.

[PitOnTheProwl]

Never had a problem with any of my orders.

[blk02ssmonte]

Ordered once from them and had no issues and got everything on the order. Sorry to hear your issue, hope it gets resolved.

[Montypython696]

I've ordered from Reptile Basics at least 20 times with getting heat tape, hides, cleaning supplies etc... I have never had an issue with them and in my book they are top notch.

You may have gotten an answering machine because its a weekend and no one is there. When I had one issue with payment a few years back ( I transposed the numbers on my card) I called and got in touch with a real person within minutes.

They are also vendoring here at Tinley, I spoke with them today. Maybe that's why you haven't gotten a good response yet.

[distaff]

Thanks everyone.
From all the support...looks like I have nothing to worry about.

[Drake Moonslayer]

I have ordered plenty of hides cleaning supplies and heat tape from them and also have not had a problem. In fact I got a call from them about a potential problem before it became one. Top notch company and they have everything you might need for Herps.