Update- Happy ending to this story! The right package just arrived, and everyone is alive. Other buyer is coming over to pick up his enchi ultramel, fed ex sent someone over to pick it up knowing it had been opened, when the driver arrived he didn't seem to have that message and hopped right back in the truck got on the phone and drove away without it. For my package despite being told multiple times it was in Florida luckily they had been in Memphis all day yesterday not cooking on a truck. Female clown is in shed and hasn't been very active but sure she's just stressed from the ordeal, male was active, and curious cruised around his tub before settling into the hot hide after I put them in the rack. Again can't say enough positive things about Gary Liesen at snakemans snakeshop, he's been constantly on fed ex to figure this out, his passion for these animals was obvious from the start and we're both relieved they seem ok after the ordeal.