Update- after more failed attempts from both sides to get past the runaround from "tracking specialist" telling us different stories at the same time Gary finally reached the management level and what a different story! Very apologetic about the lack of returned calls, conflicting stories etc, turns out snakes where in Memphis inside a container inside a building all day, flew them to jax around 5 and are supposed to be special delivered tonight by 930est. Will let yall know how this turns out. Can't say enough good things about Gary Liesen, he's been on the phone all day trying to track down his snakes and repeatedly assured me he would make things right if they are dead or end up sick because of this even though it wasn't his mistake and fed ex doesn't insure live animals. Hoping we have a happy ending tonight!